Client satisfaction is kind-of-a big deal in business. Without it\u2026 well, there would be no business. So when we recently received a client satisfaction score of 97% we were unquestionably ecstatic. Unquestionably ecstatic \u2013 rolls off the tongue, doesn\u2019t it!?<\/p>\n
Now we can\u2019t mention the client by name but it\u2019s a safe bet you\u2019ve heard of them. They\u2019re a really big deal in the shipping world.<\/p>\n
So just how did we make it to 97%? At the conclusion of a service, clients are asked if they would like to participate in the survey. They are then asked to rate their level of satisfaction in five key areas of customer service. These surveys are continually administered to gauge client satisfaction performance. And we obsess over the results \u2013 so much so that it is the first of Quest\u2019s four \u2018core values\u2019. Our average client satisfaction score is 95%. Achieving this level of client satisfaction is no small task and we accomplish it by exceeding client expectations, providing courteous and timely service, by doing whatever it takes to delight our clients and placing their priorities above ours.<\/p>\n
Another way we achieve exemplary client satisfaction is through dedicated account management. Each client receives a dedicated client services manager to oversee and manage day-to-day activities. Each dedicated client service manager is then backed up by an all-star team including client services specialists, financial analysts, and environmental managers and an IT developers.<\/p>\n
\u2018IT developer\u2019 seems slightly out of place? Well, technology and data analysis is an integral part of how we do things at Quest. Clients are provided with key analytics data giving them better insight into how to best operate their business. And we\u2019re right there with them every step of the journey \u2013 managing every aspect of the account, identifying and recommending opportunities to streamline (client) operations and securing financial savings.<\/p>\n
Speaking of statistics, here\u2019s another that might illustrate how we live and breathe client satisfaction and customer service. Since our founding, we\u2019ve retained management of 99.9% of all client locations \u2013 client locations that now exceed 20,000 service locations. Since just last year, we\u2019ve increased our client location portfolio by 36%.<\/p>\n
Our growing list of clients continues to see us as a trusted partner in achieving their sustainability goals. And, these client satisfaction scores prove our programs are working.<\/p>\n
Are you looking for a partner \u2013 one that embodies client satisfaction \u2013 to ensure your waste minimization program is optimized?Contact Quest<\/span><\/p>\n <\/p>\n","protected":false},"excerpt":{"rendered":" Client satisfaction is kind-of-a big deal in business. Without it\u2026 well, there would be no business. So when we recently received a client satisfaction score of 97% we were unquestionably ecstatic. Unquestionably ecstatic \u2013 rolls off the tongue, doesn\u2019t it!? Now we can\u2019t mention the client by name but it\u2019s a safe bet you\u2019ve heard…<\/p>\n","protected":false},"author":4,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[20],"tags":[],"class_list":["post-934","post","type-post","status-publish","format-standard","hentry","category-fleet-efficiency"],"_links":{"self":[{"href":"https:\/\/questrmg.com\/wp-json\/wp\/v2\/posts\/934","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/questrmg.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/questrmg.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/questrmg.com\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/questrmg.com\/wp-json\/wp\/v2\/comments?post=934"}],"version-history":[{"count":0,"href":"https:\/\/questrmg.com\/wp-json\/wp\/v2\/posts\/934\/revisions"}],"wp:attachment":[{"href":"https:\/\/questrmg.com\/wp-json\/wp\/v2\/media?parent=934"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/questrmg.com\/wp-json\/wp\/v2\/categories?post=934"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/questrmg.com\/wp-json\/wp\/v2\/tags?post=934"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}